Current Status:

Everything is legit.

Resolved!

Resolved: Collection Service Issue starting at 07:55 AM PDT

Reported on November 19th, 2014

We are currently working to resolve an issue with our data collection service that began at 07:50 PST today.  Some meters may lose their connection intermittently and may drop data during brief periods.  [ 08:43 PST – paul ]

Update:  We continue to investigate and mitigate this issue.  We have significantly reduced the incidents of  connection loss but they continue periodically.   We apologize for any inconvenience this may be causing.    [ 20:29 PST – paul ]

Update:  We are seeing increased collector issues at this time that are causing some intermittent data drops.  This may result in some false alarms for low value thresholds.   We are working hard to correct this.  We apologize and thank you for your patience.  [ 09:45 PST – paul ]

We have resolved the issue with the data collection service at 10:30 AM PST (2014-12-15 1830 UTC).  We apologize for any inconvenience this may have caused our customers.  [ 01:50 PM PST – paul ]

Resolved!

Resolved: Scheduled Maintenance on Tuesday, September 2, 2014 between 6:00 PM and 8:00 PM Pacific Time

Reported on August 28th, 2014

Boundary will be performing maintenance between 6:00 PM and 8:00 PM Pacific Daylight Time on Tuesday, September 2, 2014 (2014-09-03 0100 — 2014-09-03 0300 UTC).  The purpose of this maintenance is to update the inbound streaming (collector) service.   Meters may lose their connection briefly during the updates.  We anticipate no other disruption of service.  [ 2:01 pm PDT — paul ]

Update: Maintenance operations completed at 07:45 PM PDT, (2014-09-03 0245 UTC).   Please contact support@boundary.com if you have any questions or noticed any anomalies.  [ 7:48pm PDT — paul ]

Resolved!

Resolved: Scheduled Maintenance on Thursday, July 10, 2014 between 6:00 PM and 8:00 PM Pacific Time

Reported on July 8th, 2014

Boundary will be performing maintenance between 6:00 PM and 8:00 PM Pacific Daylight Time on Thursday, July 10, 2014 (2014-07-11 0100 — 2014-07-11 0300 UTC).  The purpose of this maintenance is to update the inbound streaming (collector) service.  Meters may lose their connection briefly during the updates.  We anticipate no other disruption of service.  [ 12:10pm PDT — paul ]

Update: Maintenance operations completed at 08:00 PM PDT, (2014-07-11 0300 UTC).   Please contact support@boundary.com if you have any questions or noticed any anomalies.  [ 8:03pm PDT — paul ]

Resolved!

Resolved: Scheduled Maintenance on Thursday, May 8, 2014 between 6:00 PM and 8:00 PM Pacific Time

Reported on May 6th, 2014

Boundary will be performing maintenance between 6:00 PM and 8:00 PM Pacific Daylight Time on Thursday, May 8, 2014 (2014-05-09 0100 — 2014-05-09 0300 UTC).  The purpose of this maintenance is to update the inbound streaming (collector) service.  Meters may lose their connection briefly during the updates.  We anticipate no other disruption of service.  [ 9:55pm PDT — paul ]

Update: Maintenance operations completed at 06:29 PM PDT, (2014-05-09 0129 UTC).   Please contact support@boundary.com if you have any questions or noticed any anomalies.  [ 12:29am PDT — paul ]

Resolved!

Resolved: Scheduled Maintenance on Thursday, May 1, 2014 between 6:00 PM and 8:00 PM Pacific Time

Reported on April 28th, 2014

Boundary will be performing maintenance between 6:00 PM and 8:00 PM Pacific Daylight Time on Thursday, May 1, 2014 (2014-05-02 0100 — 2014-05-02 0300 UTC).  The purpose of this maintenance is to update the inbound streaming (collector) service.  Meters may lose their connection briefly during the updates.  We anticipate no other disruption of service.  [ 3:40pm PDT — paul ]

Update: Maintenance operations completed at 06:47 PM PDT, (2014-04-07 0147 UTC).   Please contact support@boundary.com if you have any questions or noticed any anomalies.  [ 6:54pm PDT — paul ]

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