Current Status:

Everything is legit.

Resolved!

Resolved: Collection Service Issue starting at 05:10 PDT

Reported on January 7th, 2015

We are currently working to resolve an issue with our data collection service that began at 05:10 AM PDT today (13:10 07-01-2015 UTC).  Net flow data streams are delayed resulting in intermittent data drops and incorrect data for network stream data.   [ 07:56 AM PDT – paul ]

Issues regarding our collection tier have been resolved.  All Boundary services are nominal.  [ 10:25 PM PST – paul ]

Resolved!

Resolved: Intermittent Stream View Failures starting at 2:56 PM PST

Reported on December 29th, 2014

Some customers may be experiencing intermittent failure and recovery of their stream views.   Streams may fall behind and then recover.  This began occurring about 2:56 PM PST today (2014-12-29 2258 UTC) .   We are working hard to identify and resolve the problem.  [ paul — 3:33PM PST ]

We’ve made great progress in reducing the occurrence of this issue.  It continues to happen for just a few customers.  We are continuing to work to resolve this and appreciate your patience.  [ paul — 10:29PM PST ]

We resolved the issue with our stream views falling behind at 00:10 AM PST (2014-12-30 0810 UTC).  We apologize for any inconvenience this may have caused our customers.  [ 09:17 AM PST – paul ]

Resolved!

Resolved: Collection Service Issue starting at 07:55 AM PDT

Reported on November 19th, 2014

We are currently working to resolve an issue with our data collection service that began at 07:50 PST today.  Some meters may lose their connection intermittently and may drop data during brief periods.  [ 08:43 PST – paul ]

Update:  We continue to investigate and mitigate this issue.  We have significantly reduced the incidents of  connection loss but they continue periodically.   We apologize for any inconvenience this may be causing.    [ 20:29 PST – paul ]

Update:  We are seeing increased collector issues at this time that are causing some intermittent data drops.  This may result in some false alarms for low value thresholds.   We are working hard to correct this.  We apologize and thank you for your patience.  [ 09:45 PST – paul ]

We have resolved the issue with the data collection service at 10:30 AM PST (2014-12-15 1830 UTC).  We apologize for any inconvenience this may have caused our customers.  [ 01:50 PM PST – paul ]

Resolved!

Resolved: Scheduled Maintenance on Tuesday, September 2, 2014 between 6:00 PM and 8:00 PM Pacific Time

Reported on August 28th, 2014

Boundary will be performing maintenance between 6:00 PM and 8:00 PM Pacific Daylight Time on Tuesday, September 2, 2014 (2014-09-03 0100 — 2014-09-03 0300 UTC).  The purpose of this maintenance is to update the inbound streaming (collector) service.   Meters may lose their connection briefly during the updates.  We anticipate no other disruption of service.  [ 2:01 pm PDT — paul ]

Update: Maintenance operations completed at 07:45 PM PDT, (2014-09-03 0245 UTC).   Please contact support@boundary.com if you have any questions or noticed any anomalies.  [ 7:48pm PDT — paul ]

Resolved!

Resolved: Scheduled Maintenance on Thursday, July 10, 2014 between 6:00 PM and 8:00 PM Pacific Time

Reported on July 8th, 2014

Boundary will be performing maintenance between 6:00 PM and 8:00 PM Pacific Daylight Time on Thursday, July 10, 2014 (2014-07-11 0100 — 2014-07-11 0300 UTC).  The purpose of this maintenance is to update the inbound streaming (collector) service.  Meters may lose their connection briefly during the updates.  We anticipate no other disruption of service.  [ 12:10pm PDT — paul ]

Update: Maintenance operations completed at 08:00 PM PDT, (2014-07-11 0300 UTC).   Please contact support@boundary.com if you have any questions or noticed any anomalies.  [ 8:03pm PDT — paul ]

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